// The Austin Grand Prix, LLC (“TAGP”) Return and Exchange Policies
Persons (“Customers”) who have ordered merchandise from www.TheAustinGrandPrix.com have 15 days from receipt of their order to request a return or exchange. Customers must send an email to firstname.lastname@example.org with the item(s) description(s) and the reason for the return or exchange request. If the Customer would like to exchange a product for a different size or color, they should also list in detail which item(s) they would like to receive as replacement(s).
Unless the received item(s) is defective in material or workmanship, TAGP will only accept returns or exchanges on products that have not been worn or washed, are not altered or damaged (unless a claim was filed by the customer with the shipping carrier at time of receipt, and are in “new” condition that TAGP may sell to another customer. Stickers may not be returned or exchanged. Shipping charges are NOT refundable and payment credit will be reduced by the original shipping charges. The Customer is responsible for the cost of shipping returned or exchanged items to TAGP. If the customer requests an exchange, the customer is also responsible for the cost of shipping the replacement item(s) to them.
Returns accepted by TAGP because the Customer no longer wants the item(s) will be subject to a US $2.00 restocking fee that will reduce the return credit that TAGP refunds to the Customer’s original payment account.
If a Customer has received a product that is incorrect from their original order, they should email email@example.com within five (5) U.S. business days and explain the discrepancy. TAGP will respond to the email within two (2) U.S. business days and provide instructions to return the item(s) using the procedures listed below. Upon receipt and acceptance of a return, TAGP will ship the correct replacement product(s) as ordered on Customer’s original order at TAGP’s expense, and issue a refund for the actual amount the Customer paid to ship the incorrect products back to TAGP, subject to the carrier limitations listed below, using the same payment method from Customer’s original order.
If a Customer has received a product from TAGP that is defective in material or workmanship, the Customer should email firstname.lastname@example.org within five (5) U.S. business days and explain the problem. TAGP will respond within two (2) U.S. business days and provide instructions to return the item(s) using the procedures listed below. Upon receipt and acceptance of the return, TAGP will ship the replacement product(s) at no additional expense to the Customer and issue a refund for the actual amount Customer paid to ship the defective or damaged products back to TAGP, subject to the carrier limitations listed below, using the same payment method from Customer’s original order.
TAGP requires that Customer return(s) or exchange(s) be sent using USPS First Class Mail with Tracking or USPS Priority Mail. Items intended for return or exchange but not received by TAGP at the address listed below will NOT receive credit for the return or exchange or shipping charges. TAGP strongly suggests the Customer document the shipping process with tracking numbers and as much information as possible to track any lost package(s).
The mailing address for returns and exchanges is:
The Austin Grand Prix, LLC
PO Box 174
Austin, TX 78767
// Order Cancellations
Orders which have already been shipped by TAGP merchandising department may NOT be canceled, changed, or stopped. Customers should email email@example.com as soon as possible for order corrections and TAGP will respond as soon as possible. All order cancellations require email confirmation and approval from TAGP merchandising department, who will process a refund using the source of Customer’s original payment method.
Orders shipped but refused by the Customer and returned to TAGP will still incur the original shipping charges plus fee(s), if any, charged to TAGP by the shipper to return the product(s) to TAGP. Orders that have been shipped but no longer wanted by the Customer should follow the return policy listed above.